One AI service advisor across every location — handling calls, chats, and after-hours requests with consistent quality. Every location. Every time.
20–30%
of inbound customer inquiries go unanswered at the average auto service location
$100K+
in lost revenue per location per year from missed inquiries alone
1
resignation is all it takes to reset a location's entire customer experience to zero
You standardized the service menu, pricing, and brand. But the customer experience still depends on who's working the counter. Your flagship advisor books appointments effortlessly. Your newest hire fumbles through pricing. Your eleventh location has a tech answering phones between oil changes.
You have dashboards for everything inside the bay — car count, RO value, revenue by location. But what about everything before the bay? How many inquiries did each location miss? What did callers ask before hanging up? Inbound customer interactions are the one channel with zero reporting.
Lose one counter person and that location's customer experience degrades for 4–8 weeks. Across a multi-location operation, turnover isn't an event — it's a constant. You're never fully staffed everywhere, and the larger your network, the more locations are operating below standard.
After-hours staffing at one location is expensive. Across 10, 20, 50? The economics don't work. So your entire network goes dark at closing — while customers search for services after dinner, on weekends, find your shop on Google, call, get voicemail, and book somewhere else.
"You've optimized everything inside the bay — car count, average RO, revenue per tech. But inbound customer interactions are the one channel with zero visibility. Every location handles them differently — and nobody knows what's being missed."
Stop managing inconsistency across your network. One AI service advisor, trained on your brand and each location's specifics — handling every customer touchpoint so your team can focus on what happens in the bay.
Knows your services, pricing, and each location's details from day one. No onboarding period.
Your customer experience stays consistent regardless of staffing changes at any location.
Add new locations without adding front-counter complexity. Same quality from location 5 to location 50.
"I need an oil change quote for my 2021 Camry..."
"What are your brake pad prices?"
"Do you have Saturday appointments available?"
"How much for a tire rotation?"
Missed calls, abandoned chats, and after-hours inquiries represent revenue left on the table — multiplied across every location in your network.
Every location handles inquiries with the same professionalism, accuracy, and service knowledge.
What customers ask about, which services drive demand, after-hours inquiry patterns, and location-level trends.
No hold times. No voicemail. Peak hours, after hours, seasonal rushes — always covered.
Both channels pulling from the same knowledge base per location. Same pricing, same services.
Integrates with your existing shop management system. Each location configured independently.
One centralized platform to manage services, pricing, location details, and promotions across your entire network. Update everything from one place — or customize individual locations as needed.
Update services and pricing across all locations or customize per shop
Hours, contact info, booking rules — all managed centrally
Push promotions network-wide or target specific locations
See customer interactions, appointment volume, and after-hours capture across your network
Pricing updated for Zone A
3 locations updated — the AI will quote $79.99 for Full-Service Oil Change.
Configured for the specific workflows, terminology, and customer expectations of your vertical — not a generic template.
Routine inquiries consume your advisors' time. AI handles the questions that don't need advisor expertise — so your team focuses on estimates, DVI walkthroughs, and closing authorizations. Consistent quoting at every location.
See Auto Repair Solutionsarrow_forwardEvery interruption to the service floor is a bay sitting empty. AI handles inbound inquiries so your crew stays focused — quoting your service menu accurately at every location, including after hours.
See Quick Lube Solutionsarrow_forwardTire buyers purchase from whoever quotes fastest. AI pulls live inventory from TireConnect, quotes drive-out prices by size and brand, and books the appointment — before they call the next dealer.
See Tire Shop Solutionsarrow_forwardShare your locations, services, pricing, and rules. Each shop gets its own configuration while brand standards are enforced network-wide. We handle the setup.
Most operators pilot at high-volume locations, validate performance, and expand. Or deploy across all locations at once. Either path works.
As your network grows, adding new locations takes minutes. Performance data flows in from day one — giving you the insight to optimize across your entire operation.
of customer inquiries handled across every location — including after hours
increase in booked appointments from captured after-hours interactions
customer experience impact from counter staff turnover
interaction data captured — what customers asked, when, and what they needed
I'm using it because I find good value in the stuff that you do for me. You might speak to one person and get a price estimate, then talk to someone else and get a different one. With the AI, it's consistent. And the data — we've never had that before. Now it's nice to see what people are calling about.
See how Mxpert handles every customer interaction across your network. We'll demo it with your actual services, pricing, and locations.