AI FOR AUTO REPAIR SHOPS

YOUR SERVICE ADVISOR
SHOULDN'T BE YOUR RECEPTIONIST

Our AI service advisor answers every call, books appointments, and captures leads 24/7 — so your team stays focused on the cars in the bay.

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Every Unanswered Call
Is A $350+ Repair Order
That Walks Down The Street.

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$350–$800

Average Repair Order Value
Lost Per Unanswered Call

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20–30%

Of Inbound Calls Go Unanswered
During Business Hours

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62%

Of Callers Who Reach Voicemail
Call A Competitor Instead

The Friction In Auto Repair

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Your Advisor Is Already Doing Three Jobs

Writing ROs, walking customers through DVI findings, trying to get Mrs. Patterson on the phone to approve the additional $400. And the phone is ringing. Again. They can answer it and lose the customer at the counter — or let it ring and lose the one calling.

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Routine Calls Steal Skilled Time

Half your calls are "what are your hours?" and "how much is an oil change?" They don't require ASE certification. But they pull your advisor away from the $2,000 estimate conversations where your revenue actually lives.

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Voicemail = Lost Customer

Check engine light comes on after dinner. They Google, find your shop, and call. They get your voicemail. By morning, they're booked somewhere else. You paid for the ad. You earned the ranking. You lost the customer.

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Inconsistency Costs You Customers

Your flagship has a 7-year advisor who converts walk-ins. Your third location has a guy who started six weeks ago and can't quote a brake job. Customers don't see two employees — they see two different businesses.

Answer Every Call.
Book Every Appointment.

When a customer calls, Mxpert picks up instantly — no hold music, no voicemail. It answers their questions, captures what's wrong with their vehicle, and books them into your schedule. If they need to talk to a human, it transfers with full context so your team doesn't start from scratch.

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24/7 Call Coverage

Every call answered — during your busiest hours, after you close, weekends, holidays.

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Books Appointments, Captures Symptoms

Schedules drop-offs and logs symptoms so you know what you're dealing with before they arrive.

Call Transcript
C

Hi, my car is making a grinding noise when I brake. I think I need new brakes. How much would that cost?

AI

Mxpert Advisor

I'd be happy to help. Brake work requires an inspection first since it depends on the condition of your rotors and pads. Our brake inspection is $49 and that gets waived if you do the repair with us. Can I get you scheduled?

C

Tomorrow morning would work. Do you have anything around 8?

AI

8 AM works great. I've got you down for a brake inspection. What's the year, make, and model? And is the grinding happening on all four wheels or just the front or back?

Website Chat
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Hey! I can help with appointments, services, and general questions. What's going on with your vehicle?

You

my check engine light came on and my car is shaking when I accelerate

smart_toy

That sounds like it could be a misfire — could be spark plugs, coils, or something else. We'd want to run a diagnostic to find out. Can I get you scheduled for a check engine light diagnosis?

You

yeah tomorrow morning works. do you know how much the diagnostic is?

smart_toy

Our check engine light diagnostic is $89, and that fee gets waived if you do the repair with us. What time works — we open at 7:30 AM, or I can book you for mid-morning around 10?

Capture Every Lead
From Your Website

It's 9 PM on a Sunday. Someone's car broke down and they're Googling "auto repair near me." They land on your website. Without chat, they browse for 30 seconds and leave. With Mxpert, they book an appointment before your competitors even know they exist.

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Capture After-Hours Revenue

70% of website traffic happens outside business hours. Convert those visitors into booked appointments.

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Answer Before They Bounce

Price, hours, services — instant answers keep them on your site.

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Just now
MR

Maria Rodriguez

2021 Toyota Camry · 42,350 mi

(512) 555-0147

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Tomorrow at 9:30 AM

Brake inspection

edit_noteCustomer Notes

"Hearing a grinding sound when braking, mostly at low speeds. Started about a week ago. Getting worse. Also mentioned the brake pedal feels softer than usual."

Appointments Booked
Straight Into Your Calendar

Mxpert doesn't just answer the phone — it books the appointment. Customer concerns, vehicle info, and service requests go directly into your shop management system. When the car arrives, your advisor already knows what's coming.

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Customer Notes Captured

Every concern and symptom logged during the call — no details lost between phone and service bay.

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Shop Management Integration

Integrates with your existing shop management system. Appointments push directly to your calendar.

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Vehicle Info On File

Year, make, model, and mileage collected upfront so your team is ready when the customer arrives.

Finally See What
Customers Are Asking For

Before Mxpert, every call was a black box. You didn't know how many you missed, what services people were asking about, or when your peak calling hours were. Now you have data — the kind that helps you staff smarter, market better, and grow faster.

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Call Volume & Trends

See how many calls you're getting, when they're coming in, and how that changes week over week.

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Service Demand Insights

Brakes, diagnostics, AC, transmission — see what services customers are calling about most.

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Appointment Conversion

Track how many calls turn into booked appointments. Know your conversion rate and where you can improve.

Call intelligence dashboard showing call volume trends, service demand insights, and appointment conversion analytics

One Bay Or A Hundred

Whether you're running a single location or standardizing service across a growing network, Mxpert keeps your phone coverage consistent.

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Multi-Location Groups

Each location quotes its own pricing. Every customer gets the same professional experience. See call volume, missed opportunities, and service inquiries across your entire network from one dashboard.

  • checkPer-Location Pricing & Hours
  • checkNetwork-Wide Call Analytics
  • checkConsistent Brand Messaging
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Single Locations

You're in the service bay or working the counter — and the phone's ringing. Now you don't have to choose. Every call gets answered with your pricing, your hours, your way.

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  • checkNo Staff Training, No Scripts
  • checkWe Handle All The Setup
bar_chartReal Impact

What Auto Repair Shops
See With Mxpert

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100%

of calls answered — including the ones at 6:30 AM and after you close

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24/7

coverage — nights, weekends, holidays. When your competitor's phone goes to voicemail, yours doesn't.

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Higher ROI

on your marketing spend — every ad click, every Google search actually converts

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Captured

after-hours leads that would have gone to voicemail — and to your competitor

DO
Director of OperationsMulti-Location Auto Repair

"My service advisors were drowning."

"

They were spending half their day on calls that didn't require their expertise — and rushing through the ones that did. Mxpert took the routine calls off their plate and let them do what I actually hired them to do: sell work and take care of customers.

Integrations

Seamless Connections

Mxpert fits into your existing workflow, connecting directly with the tools you use to run your shop.

Protractor shop management system integration for auto repair shops
TireConnect tire inventory and ordering platform integration

Auto Repair AI: Frequently Asked Questions

Mxpert is trained on auto repair terminology and common service conversations — brake jobs, timing belts, fluid flushes, check engine lights, suspension work, AC service, manufacturer maintenance schedules, and more. It handles the routine questions that consume your advisors' time. For complex diagnostic situations or questions that genuinely require a technician's judgment, it routes the call to the right person at your shop with full context on what the customer asked.
Mxpert quotes common services where your pricing is predictable — oil changes, brake pads, fluid flushes, tire rotations, standard maintenance intervals. For services that require an inspection or diagnosis before quoting, it tells the customer that an in-person evaluation is needed and books the appointment. It doesn't guess and it doesn't make up numbers. It quotes what it knows and books what it can't.
Yes. Mxpert is configured around your specific shop — not a generic repair template. If you're a BMW and Mercedes specialist, it knows your services, your pricing, and the types of vehicles you work on. If someone calls asking about a vehicle you don't service, it handles that appropriately based on your rules — whether that means referring them elsewhere or letting them know politely.
Mxpert doesn't replace service advisors — it gives them their time back. The calls it handles are the ones your advisors shouldn't be spending time on: hours, directions, oil change pricing, appointment booking. It frees them to focus on estimate presentations, DVI follow-up calls, authorization conversations, and the face-to-face customer interactions that actually require their skill. Their job gets better, not smaller.
Mxpert integrates with shop management systems including Tekmetric, Shop-Ware, and Mitchell 1 for appointment booking and availability. We handle the entire setup — your team doesn't touch any technical configuration.
It recognizes escalation situations and routes them to a human at your shop immediately. It doesn't try to handle a warranty dispute, an insurance question, or an angry customer on its own. Those calls go to the right person with full context — what the customer said, what they're calling about, and how the conversation went before the handoff.

Your Advisors Have Better Things To Do.
Your Phones Should Be Handled.

We'll show you how Mxpert handles real calls — with your service menu, your pricing, your hours. Takes 15 minutes. No pressure.

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